Customer Service

Customer Comments

You've read what we have to say about our flowers; now read what our customers have to say. Want to contribute your own story to this page? Send us an email at customercare@flowerbud.com, and let us know what you think of our flowers!

In October, I was asked to donate floral arrangements to a weekly Sunday brunch that a group of volunteers organizes for the patients at Walter Reed Hospital and their visiting families. Through your wedding section, I ordered masses of orange tulips... they were gorgeous! I mixed them with rosehips and autumnal foliage, and every single arrangement went back to a soldier's room after the brunch.

My second story is that my sister visited Italy this summer in order to locate the village that my great grandparents came from. Not only did she find the village, she discovered relatives who invited her for coffee and cake. Upon her return to the states, she wanted to send them some flowers as a thank you, so naturally she used the international deliveries link on your website. Somehow flowers were delivered to a tiny little village high up in the mountains of Abruzzi... probably by mule! I don't think the houses even have numbers.

... and then of course, thank you for all the beautiful flowers that were delivered to Fort Polk when we were stationed there. I don't believe you ever let me down when I had a reception or a tea to host or needed morale boosting gifts for the long-suffering spouses in my husband's unit.
Martha W., McLean, VA

I just wanted to take a moment and let you know that your flowers are always beautiful and stunning. I have never been more pleased with a florist and am so very glad that I found your site on the web. I sent the lilies to my mother this month and they were beautiful. I also ordered the Bluebird Bouquet for myself and it is lovely beyond words.

Thank you for truly delivering a quality product each and every time.
Tom D., Campton, KY

My friend called yesterday to say thanks for the irises you sent for us. She said they were the most beautiful irises she had ever seen, quite a compliment from a member of the Iris Society who has won several blue ribbons for her own irises. She went on and on, saying much more than was necessary for a thank-you message. Clearly, she was very taken with them.

Just wanted you to know! Many thanks!
Jean H., Cape Coral, FL

I just had to email you. I ordered a bouquet of lisianthus on February 19th because I was having a bad week and thought they would brighten my home and pick up my mood. I am TOTALLY amazed that the flowers are STILL blooming and the buds are still opening, almost three weeks later! I've had to remove some blooms that have died, but I have never seen flowers last this long. And yes, they DID pick up my mood! This is why I order from you!
Denise G., Montgomery, AL

I received beautiful Esperance Roses from Ecuador for Valentine's day from my boyfriend. I want to say thank you because the quality of everything, from the box all the way inside to the card, is magnificent. I've never seen such quality!

I'm so floored that such a wonderful company exists. The 12 month rose order is a great idea, and so is the weekly flower order! I definitely will use your service in the future. I want to tell all my friends about Flowerbud.com!
Rachel O., Detroit, MI

Generally I don't respond to email ads but I did open yours, only because of past good luck with your company. I wanted to thank you for the amazing bouquet of unusually fine flowers.

From the beautifully printed box to the beautiful and high quality flowers inside, the whole package was superb. I had had an art opening and my wife's band played at it and the bouquet was a quality thank you for the quality music. It made her very happy.

I think it's so cool in this day and age when companies go the extra effort to have such a beautiful presentation and AMAZING product.
Bob B., Logan, UT

My girlfriend's birthday was today, and I ordered her the Cartagena Roses. I had them delivered to our work, where everything went according to plan. The package came on time and was delivered to her. All of our coworkers saw the large box, and when she opened the box, everyone was amazed at how beautiful the flowers were and how good they smelled. I couldn't have asked for anything more.

Thank you very much for helping me make my girlfriend's birthday as special as possible. I will pass the word on to my friends about your website, and will use you again for any of my future flower needs.
Andrew C., Lake Mary, FL

I wanted you to know that my grandmother in Redmond, Washington called to thank me once again for the lilies I sent her for Mother's Day. She said they looked fantastic and smelled even better. The fragrance was strong enough she put them in her hallway on the second floor of her facility and the entire floor stopped by to enjoy & compliment her on the flowers. She wanted me to pass the information along to you, to let her know it's the most beautiful bouquet she's ever seen. That's saying a ton, as she's 91. Nice job, you made my day and her week.
Kent L., Portland, OR

No issues... just a note saying that I've been purchasing flowers from you for about 8 years and have always been impressed with the quality. I'm also a big fan of the website. Very easy to order and check status. Thank you!
Mike B., Hillsboro, OR

I just wanted to commend your efficiency, along with incredibly beautiful shipments. Having been the recipient of your bounty many times, I was aware of your company. But this order was my first one, as I was hostessing a luncheon and needed flowers. Debi could not have been nicer, nor more helpful. Upon telling her about my forthcoming luncheon and mentioning the hot pink napkins, she suggested a rose variety that she thought would be perfect. One look inside the box, and I knew she was right!

The following day, the roses were divided into two arrangements. One arrangement was perfect in my entrance hall, and the other arrangement added splendor to the living room coffee table. At my Book Club luncheon, the roses were not only noticed, they were lavishly praised. These particular roses will go down in history as the prettiest ever. Together with the hot pink table napkins and geraniums, the roses added an extra dimension of pure class. Flowerbud.com, as the source for such magnificence, was duly noted, and I am certain various members of the Book Club will be placing orders. And, last but not least, the roses are beautiful again today, and I continue to be amazed at their "shelf life." Thank you again for helping make my turn as hostess something to remember.
Helen A., Hollywood, SC

I just wanted to thank you. I just received a promotional code because I have sent 10 bouquets since you started your loyalty initiative. I ALWAYS use Flowerbud.com because your service is excellent, direct and most importantly beautiful and of the highest quality. I have used Flowerbud since 2001 (just about) and I recommend you to friends, family and coworkers. So this special thank you to me was extra sweet, a total surprise. I used it to send my favorite peonies to my mother (the most frequent Flowerbud recipient on my list!).

Thank you for helping me to stay connected in a gorgeous way to family and friends who are far away.
Delphine C., Dallas, TX

The flowers I ordered last week were fabulous. I saw the daffodils at my mother-in-law's house and they were beautiful. Great job! I definitely will be repeat customer! As a matter of fact, I am in the midst of starting my own business and whenever I need flowers sent, I will call you! I hope you can do large orders!
Jennifer L., Summit, NJ

I have received some gorgeous bouquets from your company in the past; but the one which came most recently is absolutely BREATHTAKING! This arrangement has brightened my hectic holiday week- making me wish not only for brightness of fresh snow, but also the arrival of spring... Keep up the great work in your quality, selection, and presentation!

I can't believe I found time to write this- see how your arrangement brings so much pleasure!
Suzanne S., Lovettsville, VA

This is the first time I have purchased flowers from your company and I must say I am very impressed. Unlike most companies an actual person picked up the phone when I called. The prices for your flowers are straight forward and fairly priced. You don't have so called sale prices 365 days a year. You show the price of the flower with shipping. I know from past experience that dealing with customers can be difficult. Most of the time people only will give feedback when something goes wrong. I am very happy with your service and products and look forward to ordering from your company again.
Bruce C., Cambridge, MA

I wanted to let you know that Flowerbud.com is one of my most trusted Internet stores. I'm also grateful for the fact that over the past 5 years, you've never sold, or distributed my email to any other company! I sincerely appreciate the fact that you send me timely, relevant offers based on my previous orders, and that you don't overload my inbox with junk mail.

In terms of the quality of your flowers, I couldn't be happier with them. I have such confidence in you ability to deliver the highest quality flowers on-time and in excellent condition, that I only order flowers from you! Please keep up the fantastic service!
Steve C., San Jose, CA

I want you to know that I am a huge flower lover, and since my first Flowerbud.com bouquet arrived five years ago (a congratulations bouquet for the birth of my first son), I have been an ardent Flowerbud.com fan. I have never seen such consistently beautiful flowers nor such consistently wonderful service - and I tell everyone. My first bouquet came from friends on the Passport team at Microsoft - you were one of their first signers and they were supporting you for being "on the edge." Another stroke in your favor. Thanks for many wonderful flowers, for me and the most important people in my life. You simply do a lovely job with something that is very important to me. Keep up the great work.
Kris P., San Anselmo, CA

I wanted to thank you for the quality of service and product that your company offers; I am so thrilled at the level of customer satisfaction that I will definitely order from you again and refer others to you. The flowers I ordered from you are difficult to find and you had them. The wrapping was top notch and the stems were in excellent condition upon arrival and my mom loves them. Thank you!!
Amanda W., Sedro Woolley, WA

I have been a long time customer of Flowerbud.com and wanted to let you know how thrilled everyone is when they receive flowers from your company.

Just recently I sent my best friend's wife flowers from Flowerbud.com to celebrate her motherhood and the birth of their first child. The e-mail I received today was that my friend had "not seen a smile on [his wife's] face that big since returning from the hospital."

I cannot thank you enough for the fantastic flowers and service I have received. You are the best!
Tagg H., Newark, DE

I wanted to thank Flowerbud.com for the lovely arrangement of Parrot Tulips that were sent to my daughter-in-law and son on the birth of my first grandchild. They were quite ecstatic and pleased with the flowers. I appreciate a florist with such high standards and impeccable service.
Emily T., Fullerton, CA

I received some of your flowers as a gift and was astonished by their the beauty and how long they lasted! I am so impressed that I am recommending you to all my friends and family! You are one of a kind! I live in Long Island, New York and there are flower shops a dime a dozen, but no one compares to you for sending arrangements or flowers!
Robin P., Long Island, NY