Frequently Asked Questions

  1. Can I order over the phone?
  2. Can I change the delivery date/gift message/address/product after my order has been placed?
  3. When do I need to place my order?
  4. Do you have a catalog?
  5. Can I order an odd number of flowers (i.e. 21 tulips, 49 roses, or 18 lilies), create a custom mixed bouquet, or add a teddy bear to my order?
  6. Why can't I order a vase with some products?
  7. How do I view my account information and order history?
  8. Do you ever have sales?
  9. Do you ship to Canada/Mexico/Puerto Rico?
  10. When will I receive my free flowers?
  11. Do you offer continuity programs?
  12. Can I request delivery at a certain time of day?
  13. Why is the gift card message so short?
  14. What if I don't sign my gift message?
  15. Can I track my shipment?
  16. Does someone have to sign for the flowers?
  17. Will my card be charged when I place my order, or when the flowers ship?
  18. Can you send me a bill instead of charging my card?
  19. Your flowers cost too much.

Can I order over the phone?

Absolutely! Just give us a call at 1-877-524-5400. We're here from 6AM-2PM PST, but you can leave a message any time.

Can I change the delivery date/gift message/address/product after my order has been placed?

Probably, but you'll want to let us know about any changes as quickly as you possibly can, preferably at least 24 hours before the shipping date. We can't edit an order once our grower has printed it, but we're happy to make changes until then. Just give us a call or send us an email letting us know what needs to change, and we'll do our best to make sure that it gets done.

When do I need to place my order?

Place your order before 11AM Pacific Time, and your flowers can arrive as early as the next day, as long as it's a day when FedEx delivers. Place your order after 11AM Pacific Time, and you'll have to wait just a day longer.

Do you have a catalog?

Our product line is constantly changing, with the seasons, with the weather, and whenever we have ideas for new bouquets. We're able to constantly update our website, whereas a print catalog is hard to change once it has been printed! You can view and order all of our flowers through the website, and conserve paper in the process.

Can I order an odd number of flowers (i.e. 21 tulips, 49 roses, or 18 lilies), create a custom mixed bouquet, or add a teddy bear to my order?

Because our flowers are shipped direct from the grower, most of them are packed in what are known as "growers' bunches." That means you receive larger bunches of fresher, more beautiful flowers, but the flip side is that it means that we're not able to offer custom bunches or bouquets. It also means no teddy bears.

Why can't I order a vase with some products?

In most cases, this will be because there's simply no room in the box. We pack our boxes with as many flowers as will safely fit (without being crushed), especially in our Grand Boxes.

How do I view my account information and order history?

To view your account (and make changes to personal information, like your billing, shipping, or email address), just click on the "My Account" link at the top of the home page and log in. You'll find your personal information, order history, and address book, all right there.

Do you ever have sales?

We rarely have actual sales, but do offer occasional discounts on specific products. To be notified about these discounts, just sign up to be on our mailing list, and you'll receive regular email messages about exclusive offers, new products, and advance notification of some seasonal flowers.

Do you ship to Canada/Mexico/Puerto Rico?

Unfortunately, we are only able to ship our grower-direct flowers within the United States, due to agricultural regulations and our insistence on the freshest possible product.

When will I receive my free flowers?

We'll let you know by email when you're eligible for a free shipment, but if you've placed your fifteenth order and the email doesn't arrive immediately, don't panic. We review our Patron Appreciation program approximately once a month, and we're quite thorough.

Do you offer continuity programs?

We do! We just have our own name for them. Check out our Year in Bloom™ section, where you'll find a variety of Flower of the Month programs which include flower delivery for a year.

Can I request delivery at a certain time of day?

While FedEx isn't able to guarantee delivery down to the minute, most packages will arrive before 8 PM. If you request a Priority Upgrade, your flowers will arrive before 10:30 AM in most areas, later in rural areas.

Why is the gift card message so short?

We've only got so much space on the card itself, and we need to keep it readable. We've tried to make it longer, but this is as good as it gets, for now at least. And no, you can't pay more and include a longer message; if we could do it for anyone, we'd do it for everyone.

What if I don't sign my gift message?

We respect your privacy, so we'll contact you before we release your information to the sender. Your name won't appear anywhere on the box unless you include it in the gift message.

Can I track my shipment?

Of course! At about 4:00 PM Pacific Time on the day before your flowers are scheduled for delivery, you will receive an email with the FedEx tracking number for the package. Simply go to www.fedex.com, enter the tracking number, and they'll tell you where your flowers are.

Does someone have to sign for the flowers?

Nope. We have a signature release on file with FedEx, so they are authorized to leave the package if they feel that the area is safe.

Will my card be charged when I place my order, or when the flowers ship?

Your card is charged when the order is placed. If you're ordering a Year In Bloom program, your card is charged for one month when the order is placed, and then on the first of the month for the remainder of the year.

Can you send me a bill instead of charging my card?

Unfortunately, this isn't possible. Our system does require payment at the time when the order is placed. To make it easier, we accept all major credit cards, as well as debit cards with the Visa or MasterCard logo.

Your flowers cost too much.

A question we've saved for last not because it's the best, but because its answer is longest. We get this question (statement?) in a variety of forms, sometimes in sweet, sweet emails from longtime customers who bemoan the fact that they can't afford our flowers anymore, and sometimes in nasty ones from people who have never ordered and just want to be mean. The answer is deceptively simple, but requires a bit of explanation. Our flowers seem expensive at first, but they're worth every penny—when you order from Flowerbud, you get a lot of fresh, beautiful flowers, delivered straight to your door. Our bouquets are larger than those offered by most online flower companies (remember to check the stem count!), our flowers are always of the highest quality, and they're shipped direct from the flower farm, so their freshness is unparalleled. Also, we don't tack on any shipping charges at the last minute, a trick that can add as much as $15 to other flower sellers' prices. In short, you get what you pay for, and we think you'll find that our flowers are a pretty good deal.